Questions & Answers

The following are brief answers to some of the typical questions we get asked about our PAT training courses. Please feel free to contact us should you require any further information or if you have any other questions.

What qualifications do I need to undertake the testing?

No specific qualifications are required, the regulations only require the testing to be done by a competent person. The definition of a competent person in the regulations is - "A person possessing sufficient technical knowledge or experience to be capable of ensuring that injury is prevented". All of our courses are designed to provide the technical knowledge and practical experience to undertake the testing.

Should I attend a City & Guilds or a Competent Person course?

Generally it depends on what you are looking to do. If you intend to carry out the testing as a service to customers, we recommend attending a City & Guilds course. The C&G qualification is a requirement of most membership associations such as NICEIC and NAPIT. Customers may also ask to see proof of your qualifications. If you are looking to carry out in-house testing within your own company, our PAT Competent Person course would be suitable. It is run at the same high standards as our C&G course but does not carry the formal qualification.

What time does the course start/finish?

The course starts at 9am and usually finish about 4pm. After booking the course you can download a course timetable, along with a map & directions and training manual from your course account.

Do I need to bring anything with me to the course?

If you are attending a City & Guilds course, you will need to bring a form of photo ID, such as driver's license or passport.

Do I need to purchase a PAT tester before the course?

No. We would actually recommend not purchasing a tester until you have completed the course. You will have the opportunity to use a variety of testers and this should give a better idea of the type of testers available and the ones most suited to your requirements and budget.

How much does the test equipment cost?

PAT testing equipment ranges in price from a few hundred pounds to around a thousand pounds. The type of equipment suitable for your requirements will depend on the quantity and type of equipment you are testing. We can offer advice on the most suitable type for your requirements during the training. Further information on test equipment

What's your cancellation policy?

Details of our cancellation policy can be found here.

I have seen various City & Guilds PAT testing qualifications advertised. What's the difference between City & Guilds 2377-22, 2377-12, 2377-20 etc?

City & Guilds 2377-22 was introduced in January 2012 and is the latest and most up to date qualification available for PAT testing. 2377-12 and 2377-20 are older qualifications and have now been superseded by the new 2377-22 qualification. There is also a new management qualification, C&G 2377-32. This replaces the older 2377-11 and 2377-10 qualifications. For most people the 2377-22 is the most suitable PAT Qualification. See below.

Do I also need the City & Guilds 2377-32 Qualification?

No, the split qualification is designed for candidates to take the award most suited to their job role. It is not intended for candidates to take both qualifications together. The City & Guilds 2377-32 qualification is aimed at managers who have the administration responsibilities for PAT testing, but are not carrying out the testing themselves. Typically this would be the Health & Safety manager of a large organisation. 90% of the syllabus is duplicated between the two awards. The only difference being, 2377-32 covers staff training requirements but does not cover test procedures. For the majority of candidates 2377-22 will be the most suitable qualification. City & Guilds Syllabus

Does the City & Guilds 2377-22 cover the management of PAT?

Yes, the 2377-22 syllabus covers the management and legal requirements of the PAT testing process, such as the frequency between tests, the requirements for labelling, record keeping, faulty equipment, repairs etc.

Do you have a one day City & Guilds 2377-22 course?

Unfortunately a single day does not allow enough time to cover the C&G syllabus. We also have to allow time for the 1hour 45 minute exam and 40 minutes for the practical assessment. We also spend time on practice mock exam questions to provide candidates with the best possible preparation for the exam.

I need a course place ASAP! When's your earliest course?

The earliest course we have with spaces available is on the 18th April 2017 at our Huntingdon venue.

I want to test electrical appliances donated to our charity shop?

Second-hand equipment offered for sale should be fit for purpose and safe to use, in addition, be subjected to the in-service inspection and testing procedures (PAT Testing). We would recommend attending our one day PAT Competent Person course, this covers all the procedures suitable for testing donated appliances.

I would like to study at home before attending a course, what do you recommend?

If you book a course with us, you can download a copy of our training manual to study. This manual follows the course syllabus and also includes sample questions and a chapter on basic electrical theory. You will receive a paper copy of the manual on the course. We also provide a loan copy of the IET Code of Practice for use during the course and open book exam, but we do recommend purchasing your own copy. This is available to purchase here.

Is there a City & Guilds 2377 online mock exam I can practice on?

We have a mock exam on our website here. City & Guilds do not allow actual exam questions to be published, so the questions in this mock exam are our own, but they should reflect the type of questions that may be in the C&G exam. The overall exam simulator operates similar to the City & Guilds exam system. To be fair, the questions in our mock exam have been deliberately chosen to be difficult, so don't worry if you don't do too well. We cover the entire 2377 syllabus and work through many more C&G style questions and answers during the course.

Do I need to regularly renew my training certificate?

There is no requirement to renew your training certificate in the way you do with a first aid certificate. If you haven't done any testing for a while and are looking for a refresher, we would recommend attending the one day PAT Competent Person course.

I've lost my City & Guilds certificate!

Replacement certificates can be ordered from City & Guilds via their website. You will need the course date, qualification number and enrolment number. Please contact us and we will give you all the information you need.

Is it possible to receive funding for a course?

It may be possible for you to receive funding via the Jobcentre, especially if you have recently been made redundant or are unemployed. Your local Jobcentre adviser can provide guidance on course funding. Please contact us if you require any course information to provide to the Job Centre. We are an approved Department for Work and Pensions training provider. The Skills Funding Agency may also be able to help Skills Funding Agency.

Are you registered on the ProcServe Supplier Portal?

Yes, we are an approved training provider with the Department of Works and Pension (DWP) and can process enquiries, quotations and invoices through the ProcServe system.

How much does the course cost?

The price of the course is shown on the venue pages. Use the drop down menu at the top of the page to select the appropriate venue. The course price includes all exam registration and certificate fees. A buffet lunch and refreshments are also included in the price.

Will I find a job as a PAT tester?

There are usually vacancies available for qualified PAT testers. We publish some current PAT vacancies here: Current PAT testing vacancies. As well as specialist PAT testing jobs, employers often seek candidates who can carry out PAT testing as part of their wider job role. Jobs such as maintenance engineers, facilities maintenance, service engineers, IT technicians etc., are often required to carry out PAT testing.

I have no previous electrical knowledge; will I be OK to attend a PAT course?

Previous electrical knowledge is not essential and we are confident we can train most people. We deliberately keep our class sizes small to ensure that no one gets left behind. If you are attending a City & Guilds 2377 course, we recommend that you carry out some home study first. If you book a course you will be able to download a copy of our training manual.

Will you cancel a course if you do not get enough people to attend?

No. Unlike many colleges and other training providers, we don't wait to see how many people we get to attend and then cancel a course at the last minute. All of our courses are organised months in advance and will run regardless of the number of delegates attending. In the unlikely event that there is only one person booked on the course, the course will still run.

How many spaces do you have left on the course?

The website is a live system. If dates are shown, there are still places available. The dropdown box will show the total number of spaces still available. There are never more than eight people on each course. On booking a course you will receive a confirmation email with login details.

I would like to book a course place, but it will not be myself that will be attending?

No problem. Following the booking you will be able to sign into your course account and complete the enrolment form with the candidates details.

How long do I have to wait for the certificate following the course?

City & Guilds usually take 4 - 6 weeks to process certificates. If you need confirmation of your result to provide to your employer, we can email you a C&G score report. The certificates for our PAT Competent Person course are posted within a day or two of the course.

If I fail the City & Guilds exam can I re-sit and what are the costs?

Yes, the price for the exam only re-sit is £50 +VAT. We normally arrange this to coincide with our next course (depending on availability), or alternatively we can organise a re-sit at our head office in Cambridgeshire at a convenient time and date for you.

I failed my City & Guilds exam with another course provider, is it possible to just retake the exam with you?

No, we do not offer any exam re-sit places unless you have taken the course with us. This is because the qualification includes a practical assessment, which must be completed during the course. Unfortunately we can not verify the practical assessment if completed with another training provider.

I already have a PAT tester and would like to train using it!

No problem, bring it to the course and you can use it for the practical parts of the course. We have experience in using most PAT testers.

Is there a support service for technical queries that might arise following the training?

Yes, if you have any technical problems, or if you just want a second opinion on something you encounter whilst testing, please call or email us and we will do our best to help. All Plugtest staff have many years of practical PAT testing experience.

Do I need to purchase a copy of the IET Code of Practice?

We provide loan copies of the IET Code of Practice for use during the course and exam. We also supply a Plugtest training manual for you to keep. However, we do recommend purchasing your own copy of the IET Code of Practice for future reference. Code of Practice for In-service Inspection and Testing of Electrical Equipment (4rd Edition) ISBN-10: 1849196265

I have attended a City & Guilds 2377 course with another company but I'm not confident to do the testing!

Some 2377 courses are designed only to teach you to pass the exam, not to actually do the testing! The previous 2377 syllabus concentrated mainly on the legal and theory aspects. The new 2377 syllabus has improved and now covers more practical testing and we make sure that all of our courses have plenty of hands on learning. After the course there will always be someone at the end of the phone if you get into difficulties.

I would like to book a course for my son/daughter/apprentice, is there an age restriction?

Unfortunately, City & Guilds will not allow exam registrations for under 18s. For our one day PAT Competent Person course we advise it is suitable for those aged 16 or over.

Where can I buy the test equipment from? Do you supply test equipment?

PAT testing equipment can be purchased from most electrical wholesalers. We also sell test equipment, however we only sell a small range, equipment that we can personally recommend. We have selected models that represent the best value in terms of ease of use, functionality, reliability and price. If you have any questions about our products, or if you need any advice in choosing the best equipment for your needs, please contact us.

Should I train a member of staff or get a subcontractor to do the testing?

All portable electrical appliances in the workplace need to be tested. In-house testing is often the most cost effective and flexible way of meeting the legal requirements.

Can I test other peoples/companies equipment after I have attended a training course?

If you are looking to test equipment as a service we would recommend that you check your insurance covers you to do so.

I am thinking about starting my own PAT business, will your course help me do this?

If you are looking to start PAT testing as a business we recommend that you attend our City & Guilds 2377 course. This qualification is a requirement of NICEIC, NAPIT and most public liability insurance policies. The course does not cover starting a business, but if you have any specific questions we will do our best to help.

Do you provide a calibration service for the testers?

No, we don't carry out any calibration ourselves. Metrel, Kewtech and Seaward all offer a calibration service. Alternatively, there are independent calibration companies. It may also be worth checking with your local electrical wholesaler, as they often organise calibration days. This usually works out to be the cheapest option!
Many of the downloadable testers have a calibration warning screen that only be cleared by the manufacturer or authorised calibration centre. If you use an independent company, check first that they are able to clear the warning message. We have also have some more information on our article on calibration here.

Can we pay via invoice?

Yes, we can send you a pro forma invoice but unfortunately, we can only book the course place when we have received payment.

Can you offer us a discount if we book multiple places?

We don't offer preferential rates for our open courses. We feel it's only fair that everyone attending the course should pay the same price. If you have multiple people to train, our Onsite PAT Course may work out cheaper.